Implementation Manager
On-sitePlano, Texas, United States
Job Summary
Define and document migration approaches for client-impacting platform and channel changes, producing Statements of Work that outline scope, dependencies, and readiness criteria. Lead migration forums to drive alignment and decision-making while partnering with product, technology, and client service teams to confirm requirements and constraints. Manage concurrent migrations by balancing timelines and resources, identifying impacts, and coordinating preparedness activities with regional partners. Serve as the escalation point for design questions and issue triage, incorporating process improvements into migration plans. Maintain up-to-date knowledge of digital channels and translate changes into actionable implications.
Required Qualifications
- Experience designing and/or delivering client-impacting migrations for payment products, platforms, or digital channels
- Client-facing experience or experience supporting client implementations and service outcomes
- Experience producing delivery-ready documentation such as Statements of Work, requirements, runbooks, or migration plans
- Experience leading cross-functional working sessions with clear agendas, decisions, and follow-ups
- Project management skills, including managing scope, timelines, dependencies, and risks
- Experience working with technical partners to plan implementation activities and cutover readiness
- Knowledge of merchant payments, cash management, and/or trade-related payment services
- Ability to assess issues, determine severity, escalate appropriately, and drive resolution within defined ownership
- Proficiency with standard desktop productivity tools and collaboration platforms
Desired Qualifications
- Knowledge of API-based onboarding and digital product implementations
- Familiarity with payment processing operations, back-office workflows, and transaction reporting concepts
- Experience supporting multiple product families or regions and coordinating stakeholder readiness across them
- Experience creating repeatable migration frameworks, templates, or playbooks to improve consistency
- Experience partnering with governance and risk stakeholders to document controls and approvals for migrations
- Experience in complex, multi-stakeholder environments with concurrent delivery timelines
- Additional language skills relevant to the client base (if applicable) — TBD
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