Implementation Manager
RemoteUnited States
Job Summary
Lead technical work-streams in enterprise sales cycles by translating prospect goals into tailored GoodShip solutions and designing high-impact proofs of concept to accelerate deal closure. Own continuity from contract signature through onboarding, configuring workflows, integrating data, and validating that implemented solutions meet established outcomes. Perform root-cause analysis on technical objections, define success criteria, and build reusable demo environments to improve sales efficiency. Serve as a trusted advisor helping prospects envision their future with the platform while troubleshooting blockers and coordinating dependencies across Customer Success, Product, and Engineering.
Required Qualifications
- 4+ years of experience in solutions engineering, pre-sales consulting, technical implementation, or a similar customer-facing role within B2B SaaS
- Experience supporting both pre-sale and post-sale activities, including technical discovery, solution scoping, implementation, and onboarding
- Proficiency in SQL and advanced Excel, with the ability to analyze data and build compelling business cases quickly
- Working knowledge of relational databases and cloud platforms
- Strong project-management skills, with the ability to manage multiple concurrent sales cycles and implementations
- Clear, confident written and verbal communication skills, including the executive presence to present technical and commercial concepts
- Comfort delivering live product demonstrations and navigating technical discussions with customers
- Ability to operate with urgency, precision, and attention to detail in high-stakes customer environments
- Bachelor's degree in Business, Information Systems, Supply Chain, or a related field—or equivalent practical experience
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