Implementation Manager
On-siteMilan, Lombardy, Italy
Job Summary
Define the implementation approach, scope, and delivery plan in alignment with client and programme objectives. Establish governance structures and coordinate cross-functional Fiserv teams, client stakeholders, and third parties to manage resources from multiple areas. Develop detailed workstream plans, including conversion strategy, cutover planning, testing phases, and transition requirements, while tracking deliverables, walkthroughs, and timeline dependencies. Manage event readiness criteria, RAID logs, and the Schedule of Events to support go/no-go decisions and real-time tracking during implementation events. Provide out-of-hours cover during critical windows and ensure a clean transition to BAU, including handovers to service teams and formal lessons learned documentation.
Required Qualifications
- Significant proven experience (minimum 5 years) in implementation management, client onboarding, conversion or delivery roles within the Financial Services industry, in the Cards and Payments sector
- Proven experience coordinating cross-functional teams to deliver medium to large implementations successfully, including full lifecycle conversions or migration initiatives with interdependent resources
- Experience managing implementation deliverables such as readiness trackers, Schedule of Events (SoE), cutover plans, governance checkpoints, decision points, support rotas and post-event lessons learned
- Strong command of MS Office products, especially Word, Excel, PowerPoint and MS Project
- Strong understanding of implementation lifecycles, client onboarding, conversion and go-live processes
- Strong understanding of event readiness management, cutover planning and Schedule of Events (SoE) control
- Good understanding of incident management processes, event governance and operational handover into warranty and BAU
- Ability to manage structured communications, checkpoint governance and decision-making forums during critical implementation events
- Ability to plan and monitor complex implementations consisting of multiple workstreams and delivery endpoints
- Excellent verbal and written communication skills
- English/Italian proficiency
Desired Qualifications
- PRINCE2 certification or equivalent project/implementation delivery certification
- Experience working on multi-lingual, multi-country projects and willingness to travel for business as required
- Experience supporting platform migrations from legacy environments to modern processing platforms
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