Implementation Manager
$78,000–$115,000 year
Remote · California, United States or New York, United States
Job Summary
Lead partner onboarding for ISV integrations on Fiserv payment platforms. Own end-to-end onboarding planning and execution, define milestones and resources, coordinate cross-functional teams (sales, solutioning, integration delivery, relationship management), and guide partners from initial planning through activation. Act as primary partner contact in early stages, drive onboarding readiness, and ensure smooth handoff to long-term account management. Monitor progress, identify and resolve technical, operational, or process obstacles, maintain detailed Salesforce reporting, and track activation metrics (e.g., boarding 5 merchants or $100k monthly processing within 6 months). Apply critical thinking to evaluate workflows and downstream business impacts. Requires 6+ years in payments/fintech/software implementations, cross-functional project coordination, and Salesforce reporting; Bachelor’s degree or higher; US work authorization; remote work across multiple US states.
Required Qualifications
- Bachelor's degree or higher in Business, Information Systems, Finance, Technology, or related field or equivalent combination of education, related experience and/or military experience
- 6+ years of experience in implementation, partner onboarding, project management, or client-facing delivery within payments/fintech/software integrations
- 6+ years of experience coordinating cross-functional projects using project plans, timelines, risk tracking, and stakeholder communication across multiple teams
- 6+ years of experience maintaining implementation reporting and pipeline records in Salesforce or a similar CRM
- Experience supporting software or payment platform integrations by documenting requirements, tracking technical milestones, and coordinating issue resolution with internal and external stakeholders
- Experience analyzing onboarding progress using measurable activation goals, status reporting, and risk indicators to support delivery outcomes
Desired Qualifications
- 6+ years of experience in implementation, partner onboarding, project management, or client-facing delivery within payments, financial technology, software integrations, or a related industry
- Experience coordinating cross-functional projects using project plans, timelines, risk tracking, and stakeholder communication across multiple teams
- 6+ years of experience maintaining implementation reporting and pipeline records in Salesforce or a similar customer relationship management platform
- Bachelor's degree or higher in Business, Information Systems, Finance, Technology, or related field or equivalent combination of education, related experience and/or military experience
- Experience supporting software or payment platform integrations by documenting requirements, tracking technical milestones, and coordinating issue resolution with internal and external stakeholders
Additional Requirements
- Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, will not be considered for this role.
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