Implementation Manager - ECP, Grants
Hybrid · Atlanta, Georgia, United States
Job Summary
Lead client discovery sessions, configure Euna Grants systems, deliver trainings, and manage cross-functional engagement for grant-implementation projects in the Enterprise Customer Programs space. Own the discovery, requirements matrices, and process maps; translate findings into an implementation scope and configuration plan. Drive full lifecycle activities from pre-award through close-out, including UAT, issue tracking, and escalation. Train diverse client audiences, identify and document system functionality gaps, and partner with Product/Development on enhancements. Apply governance and risk management, facilitate cross-functional collaboration, onboard new hires, and actively embed AI tools into daily workflows to improve configuration analysis, client meetings, and workflow improvements.
Required Qualifications
- BA/BS degree or equivalent work experience
- 4+ years of Customer Success, implementation, or account management experience (Implementation Manager); 8+ years (Senior Implementation Manager)
- Working knowledge of grants management including grant types, funding compliance requirements, and reporting obligations
- Public sector experience strongly preferred
- Demonstrated technical acumen configuring software and understanding data relationships
- Experience with SaaS platforms
- Enthusiasm for AI tools and embedding technology into workflows
- Extensive experience training clients virtually
- Strong communication skills across formats
- Ability to manage multiple complex projects
- Ability to work independently and collaboratively
- Comfortable in a fast-paced, evolving environment
- Strong attention to detail
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