Implementation Manager
On-site · London, England, United Kingdom
Job Summary
As part of Decagon’s Implementations Team, the Implementation Manager will be responsible for leading enterprise AI Agent implementations from kickoff through rollout, ensuring successful deployment and adoption. This role involves designing implementation strategies tailored to customer needs, building and owning an implementation playbook, and identifying bottlenecks to improve deployment efficiency. The ideal candidate should possess a minimum of 4 years' experience in relevant fields with strong operational skills and technical fluency in SaaS and APIs.
Required Qualifications
- 4+ years in implementations, consulting, onboarding, project management, or customer-facing technical roles.
- Experience leading complex software or AI implementations with measurable results.
- Technical fluency with SaaS platforms, integrations, and APIs.
- Strong operational instincts with experience building scalable processes or playbooks.
- Clear communicator who can work effectively with both executives and operators.
- Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Desired Qualifications
- Experience deploying AI, automation, or customer service platforms.
- Familiarity with enterprise systems such as Zendesk or Salesforce.
- Experience building a new function or operating model from the ground up.
- Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
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