Implementation Manager
HybridLondon, England, United Kingdom or Dublin, Leinster, Ireland
Job Summary
Own the end-to-end customer journey from kick-off through to handover to Customer Success, managing both direct rollouts and pilot engagements for enterprise and mid-market accounts. Lead kick-off sessions, coordinate internal resources, and deliver product training to ensure accounts reach a healthy state ready for transition. Manage technical configuration, monitor post-go-live adoption, and maintain accurate documentation while collaborating with Sales, Product, and Customer Success to refine onboarding playbooks and processes. Work across prestigious financial institutions and accounting firms to drive time-to-value and reduce churn risk.
Required Qualifications
- 3–6 years of experience in a customer-facing role in B2B SaaS
- Experience managing enterprise pilots or proof-of-concept engagements in a commercial context
- Proven ability to manage complex, multi-stakeholder onboarding or implementation projects end-to-end
- Experience running enterprise pilots or proof-of-concept engagements
- Experience working with enterprise or regulated-industry customers
- Familiarity with onboarding or project management tooling (e.g. HubSpot, Stonrylane, Asana or similar)
Desired Qualifications
- ideally in onboarding, implementation, professional services or technical project management
- A builder's mindset — you improve processes as you go, not just follow them
- A genuine curiosity for product — you take pride in knowing the platform inside out and see deep product knowledge as a core part of doing this role well
- Comfortable in a fast-paced, scaling environment where structure is still being built and initiative is rewarded
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