Implementation Engineer (Forward Deployed), Customer Success & Integrations
Hybrid · San Mateo, California, United States
San Mateo, California, United StatesHybridFull TimeSenior LevelBachelors DegreeUnknown
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Forward-deployed Implementation Engineer responsible for end-to-end enterprise integrations (ERP/CRM) using Workato; builds, configures, and troubleshoots integration flows, maps data between systems, works with customer IT, Product and Engineering; AI-forward approach; maintain playbooks; hybrid in-office in San Mateo.
Required Qualifications
- 5+ years in a forward-deployed, integration, solutions, or technical implementation engineering role in B2B SaaS
- Technical background: a degree in computer science or engineering, or equivalent hands-on experience with code, APIs, and data
- Hands-on experience building and debugging API-based integrations (REST/JSON, auth, webhooks, error handling)
- AI-forward in how you work, using AI/LLM tools as a core part of your workflow to build, debug, document, and troubleshoot faster
- Experience with an iPaaS / middleware platform (Workato strongly preferred) and integrating ERP and/or CRM systems (e.g., Eclipse, SAP, Salesforce)
- Proven ability to manage multiple concurrent projects against firm deadlines, with strong customer-facing and communication skills
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