Implementation Engineer
HybridBengaluru, Karnataka, India
Job Summary
Lead client onboarding by managing project planning, platform setup, and technical implementation for new accounts. Provide Tier 1 technical support to resolve integration issues, access problems, and data errors while monitoring ongoing client data health. Support installation and configuration of the BlueOptima platform, then train client-side administrators to independently manage operations. Collaborate cross-functionally with Sales, Engineering, and Product to ensure seamless delivery and gather feedback for new feature rollouts. This role requires 4+ years of experience in technical client-facing support and basic Linux, Docker, Kubernetes, and SQL skills.
Required Qualifications
- 4+ years of experience in a technical client-facing role
- Strong communication and problem-solving skills
- Proven ability to manage multiple projects or clients simultaneously
- Detail-oriented and highly organized, with a proactive attitude
- Basic Linux skills (e.g. navigating file systems, reviewing logs)
- Basic experience with Docker and Kubernetes (e.g. basic commands, basic troubleshooting)
- Basic SQL skills (e.g. reading/writing simple queries for troubleshooting)
- Basic bash scripting skills
- Strong time-management skills and ability to thrive in a fast-paced environment
- Exposure to technical support processes or client success operations
Desired Qualifications
- Familiarity with basic networking concepts (e.g. IP whitelisting, firewall configuration, connectivity diagnostics)
- Experience working with enterprise SaaS platforms
- Background in working with version control systems and/or task tracking system
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