Implementation & Customer Success Specialist B2B SaaS | Mining / FIFO Operations
RemoteUnited States
Job Summary
Lead client kickoffs, run discovery sessions to map operational workflows, and configure system environments for accommodation, transportation, and rostering. Coordinate with engineering on custom integrations, manage user acceptance testing, and deliver training sessions to client teams. Troubleshoot configuration, data, and system issues while navigating scope trade-offs and managing ongoing relationships including upsells. Travel internationally 15 to 30% of the time for on-site implementations, typically 2 to 4 trips per year ranging from 5 to 14 days. During quieter periods, refine training materials and contribute to internal playbooks. Join a lean team supporting workforce logistics across mining, energy, and construction sectors with a clear path to senior leadership.
Required Qualifications
- 3+ years of experience in either: Implementation / Customer Success / Onboarding within a B2B SaaS environment, OR Operations within mining, oil and gas, construction, or large-scale remote project operations
- Experience managing client-facing implementations or complex projects
- Hands-on experience configuring software systems or managing complex operational workflows
- Ability to translate business/operational needs into system configurations
- Strong problem-solving skills across workflows, data, and system behavior
- Strong English communication skills
- Ability to manage multiple clients and priorities simultaneously
- A proactive, ownership-oriented mindset
- This role includes international travel (approximately 15 to 30%) for on-site implementations, typically 2 to 4 trips per year ranging from 5 to 14 days
Desired Qualifications
- Direct experience with FIFO / BIBO / DIDO / camp operations, including: Accommodation / bed management, Workforce rostering and shift rotations, Transportation coordination (charter flights, buses, manifest management), Irregular operations (IROPS) management: no-shows, go-shows, inclement weather, flight diversions, mechanical issues, aircraft swaps, rebooking, and re-accommodation of passengers, Housekeeping workflows, Check-in/check-out or kiosk systems, Night audit or daily reconciliation...
- Background in mining, energy, or large-scale remote project operations
- Familiarity with SQL or databases (flexible here but of interest)
- Experience with integrations (SSO, HRIS, payments)
- Experience building training materials or working with LMS platforms
- Spanish and/or French language skills
- Experience working in distributed, remote teams
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