Implementation Consultant
$31,200–$31,200 year
On-siteChicago, Illinois, United States or Charlotte, North Carolina, United States
Job Summary
Lead functional implementation workstreams for enterprise utility deployments from kickoff through go-live, owning timelines, risk management, and coordination across internal teams and customer stakeholders. Facilitate discovery workshops to translate business requirements into scalable configuration plans, including hazard libraries, workflows, and role-based permissions. Partner with technical consultants to align functional needs with integrations, data migration, and environment setup while driving on-time delivery. Lead customer status meetings, validate UAT from a process perspective, and manage go-live readiness reviews. Develop reusable templates and playbooks to improve deployment efficiency, and collaborate with product teams to influence platform enhancements based on customer feedback.
Required Qualifications
- 3+ years of experience in implementation consulting, project management, business analysis, customer success, or customer-facing SaaS deployment roles
- Demonstrated experience leading project or functional workstreams for enterprise software implementations
- Strong ability to translate customer business requirements into scalable, well-documented configuration and process solutions
- Proven project management capabilities, including timeline management, stakeholder engagement, risk identification, and dependency tracking
- Experience collaborating effectively with technical consultants, customer stakeholders, and cross-functional teams in fast-paced environments
- Excellent written, verbal, and presentation communication skills, with the ability to facilitate workshops and build trusted customer relationships
- Strong problem-solving skills with an agile, solution-oriented mindset
- Ability to prioritize multiple initiatives while maintaining attention to detail and customer satisfaction
- Commitment to accountability, collaboration, and delivering exceptional customer experiences
- Location: United States (Remote) with up to 50% travel
Desired Qualifications
- Experience implementing software solutions for utility, energy, industrial, infrastructure, or other highly regulated organizations
- Experience deploying software solutions to field or frontline workforces, including mobile applications and operational platforms
- Familiarity with organizational change management, training programs, and technology adoption strategies
- Experience with business process analysis, workflow design, and configuration-intensive SaaS platforms
- Experience creating or supporting operational reporting and dashboards using Power BI or similar analytics tools
- Knowledge of enterprise implementation methodologies and customer onboarding best practices
- Experience working within a high-growth technology company focused on customer success and continuous innovation
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.