Implementation Consultant – CRM & AI Solutions
RemoteIndia
Job Summary
Lead end-to-end CRM implementation projects, from requirements gathering through configuration, testing, go-live, and post-implementation support for US and European customers. Translate business challenges into well-designed CRM and AI-enabled solutions by configuring workflows, automation, analytics, and AI-driven features. Act as a trusted advisor to provide business consulting, solution guidance, and best practices while proactively guiding customers to optimize platform leverage. Manage and prioritize a backlog of customer requests, ensuring efficient delivery within available hours while collaborating with internal product, engineering, and global delivery teams. Fully remote role with shifts in US or European time zones; 4+ years of experience in implementation or consulting required.
Required Qualifications
- 4+ years of experience in implementation, consulting, or customer-facing delivery roles
- Proven experience delivering enterprise SaaS or CRM implementations end to end
- Strong understanding of implementation frameworks and project delivery methodologies (Agile, Waterfall, or Hybrid)
- Excellent English communication skills (verbal, written, and presentation) – mandatory
- Comfortable engaging with and influencing manager-level and senior stakeholders
- Strong customer empathy with the ability to understand and translate business requirements into solutions
- Ability to manage priorities, multitask under pressure, and deliver high-quality outcomes
- Comfortable working in US or European time zones
Desired Qualifications
- Experience with CRM platforms (Salesforce, Dynamics 365, HubSpot, Zendesk, Zoho, or similar)
- Exposure to AI-enabled CRM features such as automation, predictive analytics, recommendations, chatbots, or GenAI use cases
- Experience with SaaS platforms, enterprise product ecosystems, or ERP implementations
- Familiarity with system integration concepts and solution configuration
- Strong collaboration skills and ability to work effectively with global, cross-functional teams
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