Implementation Analyst
HybridBogota, New Jersey, United States
Job Summary
Manage merchant and partner support via inbound Dynamics CRM case interactions, creating, editing, and updating configurations for North America region including boarding forms, product enablement, and processor moves. Develop Visa Acceptance Platform portfolios across all regions while troubleshooting technical integration problems and maintaining expert knowledge of Cybersource services. Provide exceptional customer-facing service to meet quality expectations and department standards through collaboration with internal teams. This hybrid role requires at least three days in the office, with specific expectations confirmed by the hiring manager.
Required Qualifications
- 2 or more years of work experience
- Bachelor's Degree
- Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
- Demonstrated ability to solve technical integration problems
- Strong capability to articulate complex topics to diverse audiences
- Proven ability to effectively strategize and prioritize multiple high-impact initiatives
- Excellent interpersonal skills, with the ability to develop and influence relationships across various levels of the organization
- Ability to navigate ambiguity and handle complex concepts
- Exceptional written and verbal communication skills
- Keen attention to detail and a commitment to accuracy
- Self-starter with strong organizational skills
- Adept at resolution management and proactive reporting
- Must have punctual, regular, and consistent attendance
- Visa requires at least 3 days in office
Desired Qualifications
- 3+ years of work experience with a Bachelor's Degree
- 2+ years with an Advanced Degree
- Strong troubleshooting skills
- Ability to multi-task, continually re-prioritize cases and work under various constraints
- Excellent English verbal and written communications
- Customer orientation
- Team interaction
- Problem solving
- Multi-tasking skills
- Customer service skills, including de-escalation techniques and a commitment to quality service
- Self-motivated with the ability to work within a team and independently
- Ability to quickly identify problems and then take appropriate action to solve
- Effective communication skills to wide audiences
- Adapts easily to shifting priorities and challenges
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