Implementation Analyst I
On-siteManila, Metro Manila, Philippines
Job Summary
Implement software setups for new and existing client properties while analyzing data to guide successful information transfers. Coordinate RealPage services including data conversion and training, and create logos for web design tasks. Deliver on-time implementations per customer agreements, support clients throughout the process, and escalate identified issues or risks to leadership. Review client business practices to confirm accurate data conversion and perform peer reviews of teammate work to maintain quality standards. Manage multiple projects within tight timeframes, communicate assignment status to management, and configure pricing structures and system parameters based on client specifications.
Required Qualifications
- Graduate of any four-year course related to IT or software
- 2 years' work experience in Digital Marketing, SEO and Graphic Designing
- Background using photoshop, SharePoint and Salesforce
- Proven track record in managing large-scale client rollouts and cross-functional projects
- Ability to interpret business rules, workflows, and system parameters with accuracy to support configuration and implementation
- Precision in handling configurations, data conversions, audits, and peer reviews to maintain high standards of quality
- Capacity to identify issues, assess risks, and escalate concerns to leadership when necessary
- Competence in managing multiple projects and meeting deadlines within tight timeframes
- Commitment to supporting clients by aligning requirements and ensuring satisfaction throughout the implementation process
- Familiarity with RealPage Front Office solutions and related services to support product-specific tasks
- Foundational knowledge of HTML/CSS and graphic design tools to assist in web-based configurations
- Understanding basic data migration principles and the use of configuration tools for effective data conversion
- Skill in configuring pricing structures, leasing forms, and system parameters based on client specifications
- Responsibility for reviewing peer work and validating orders to ensure configuration accuracy
- Clear and effective communication with leadership and cross-functional teams to support collaboration
- Ability to work closely with project managers, consultants, and technical support teams to achieve shared goals
- Flexibility in managing shifting priorities and handling multiple tasks in a dynamic environment
- Initiative to identify process gaps early and recommend actionable improvements
- Knowledge of property management operations and how RealPage products align with client needs
- Application of structured onboarding and best practices to ensure smooth and efficient implementation
- Proficiency in using Excel, Word, Outlook, and Teams for daily communication and documentation
- Ability to operate a personal computer
- Ability to express or exchange ideas by means of the spoken word
- Ability to lift or move 10+ pounds
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