Implementation Analyst
HybridAustin, Texas, United States
Job Summary
Drive new customer implementations from kickoff to go-live by gathering requirements, configuring the technical platform, structuring data, and administering training. Serve as the technical point of contact for government leaders and policy staff, translating their workflows and regulatory frameworks into scalable Esper configurations. Partner with Professional Services, Engineering, Product, and Sales teams to facilitate consistent onboarding and communicate feature requests to Product. Log billable hours accurately in Teamwork and maintain disciplined tracking of project status and milestones. This role focuses exclusively on delivery and setup, not post-launch success or account expansion.
Required Qualifications
- 2+ years of experience in software implementation consulting, Professional Services, technical onboarding, or transferrable work with external clients
- Experience configuring or deploying workflow-based SaaS platforms in a Professional Services, Solutions Architecture, or post-sales environment
- Strong Excel skills, including the use of formulas and functions such as VLOOKUP, pivot tables, and error-checking, and the ability to develop properly formatted reports
- Strong skills in conceptualization of patterns, data modeling, and configuration design
- Ability to provide clear and effective remote support, guidance, and recommendations to build positive relationships with government customers
- Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members
- Ability to adapt to a rapidly evolving product and respond strategically to customer needs
- Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service
Desired Qualifications
- Experience analyzing and reporting on operational data, with familiarity in government operational concepts, regulatory frameworks, or policymaking processes a strong plus
- Familiarity with ETL tools, data migration, report creation, structured content onboarding, or product usage reporting is highly desirable but not required
- A genuine interest in public policy and how technology can transform how government operates
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