Implementation Advisor
$43,000–$52,000 year
RemoteUnited States
Job Summary
Listen to customer requirements and translate them into implementation plans for HighLevel software. Develop, coordinate, and execute project plans for upgrades, conversions, and migrations while managing scope changes. Design applications and software integrations, then provide guidance to address critical issues impacting successful implementation. Actively lead consulting engagements by driving milestones, collaborating with internal teams, and handling basic support requests during the phase. Follow up relentlessly with lagging accounts to ensure adoption and update customer journey playbooks. Stay current with product features and releases to advise on best practices and streamline procedures.
Required Qualifications
- Associate degree or equivalent work experience
- Minimum of two years of Customer success/software implementation/consulting experience or technical support
- 2-3 years of experience using HighLevel or other similar vertical solutions
- Strong skills, tact and diplomacy in dealing with sensitive customer issues
- Exceptional follow-through ability
- Communication skills
- Ability to handle multiple tasks in a fast-paced environment
- Strong verbal and written communication skills
- IT technical skills and platform integrations
- Strong understanding and proficiency in software solutions and professional service offerings
- 2+ years of customer consulting work experience
- Strong verbal, written, and presentation capabilities with both customers and leadership
- Self-starter
- Strong sense of ownership
- Assertive follow-through
- Passion for the highest level of customer satisfaction
- Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment
- Strong analytical and organizational skills
- Superior attention to detail
- Ability to produce high-quality documents, SOP's and customer journey Playbooks
- Strong computer literacy
- Comfort and ability with MS Office Suite
- Comfort and ability with Internet applications
Desired Qualifications
- Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.)
- 2+ years of marketing experience
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