Implementation Administrator
$70,000–$90,000 year
Remote
Job Summary
Lead new partner onboarding from kickoff through go-live as the primary point of contact, guiding clients through high-stakes transitions with clear communication and project coordination. Maintain, update, and optimize onboarding workflows and templates within the third-party client onboarding platform while managing user roles, permissions, and access. Collaborate with Customer Success, Product, and Filing Services teams to deliver a seamless experience, identify automation opportunities as partner volume scales, and support API and connector integrations. Document workflows and configurations to maintain operational clarity. This hybrid role dedicates roughly 50–70% of time to hands-on onboarding and 30–50% to system administration, reporting to the Implementation Manager in a supportive environment.
Required Qualifications
- Bachelor's degree in Business Administration, Information Systems, Business Information Technology, or a related field, or equivalent experience
- 3+ years of SaaS implementation experience
- Proven project coordination skills
- 3+ years of technical support experience
- Hands-on system configuration experience
- Workflow design experience
- Strong client-facing communication skills
- Written communication skills
- Verbal communication skills
- Ability to guide partners through complex transitions
- Clarity in communication
- Professionalism in communication
- Experience with API and connector integrations
- Ability to troubleshoot technical issues independently
- Ability to work independently in a supported environment
- Collaboration with broader Implementation and CS teams
Desired Qualifications
- Surplus lines tax filing knowledge
- Compliance knowledge
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