Impiegato/a gestione clienti per punto vendita

Manage incoming customer requests via phone, email, and in-person at the counter while tracking order progression and post-sale follow-ups. Process orders and update customer records on the company system, verifying daily stock availability and fulfillment status. Monitor approximately 20-30 daily inquiries regarding product information, delivery timelines, and support. Log returns, exchanges, and operational notes by coordinating with the warehouse and sales department. Update customer history and prepare clear responses on promotions, purchase terms, and pick-up procedures. Full-time permanent role in Rome with initial mentoring for gradual management of orders and post-sale cases.