IFC - Service Engineer

Monitor and maintain the bank's critical technology infrastructure by executing preventative maintenance on hardware and software, utilizing monitoring tools to identify and address potential issues. Analyze system logs, error messages, and user reports to determine root causes, then resolve problems through hardware fixes, software reinstalls, or configuration changes. Develop the support model and service offering to improve customer service, while maintaining a detailed knowledge base for future reference and self-service opportunities. Proactively assess support activities to implement automations that drive efficiency and tune monitoring thresholds to ensure timely issue detection. Lead a team by guiding professional development, allocating work requirements, and coordinating resources to deliver operational processing in line with regulatory rules and risk mitigation policies.