IELTS PSN Online Speaking Administrator
On-siteMelbourne, Victoria, Australia
EXPIREDMelbourne, Victoria, AustraliaOn-siteFull Time
Full Time
Job Summary
Support examiner scheduling, certification, and training activities while maintaining records, databases, and SOP documentation for IELTS Online Speaking delivery. Manage examiner queries, mailboxes, EOR, and Jagged test administration alongside payment preparation and reporting. Uphold examiner standards and compliance processes while building relationships with global stakeholders and identifying system improvements. Based in Melbourne, Australia, this role requires strong organizational skills, proficiency in Excel and databases, and experience in global operations or quality assurance.
Required Qualifications
- Experience in administration, coordination, operations support, or a similar role
- Strong organisational skills and attention to detail
- Excellent communication and stakeholder management skills
- Confidence working independently while managing competing priorities
- Strong Microsoft Office skills, particularly Excel and databases
- A commitment to quality, compliance and continuous improvement
- The ability to build effective working relationships across diverse teams and regions
Desired Qualifications
- Experience working within a global or matrix environment
- Exposure to quality assurance, assessment, compliance, or examiner operations
- Experience using Power BI, Power Query or VBA
- Tertiary qualifications
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