IDD Program Coordinator
$39,520–$43,680 year
On-siteValdosta, Georgia, United States
Job Summary
Coordinate quality care and customer service by assigning staff, scheduling client services, and solving problems to ensure optimal outcomes. Facilitate communication as a liaison between clients and their circle of care, including family members, guardians, and community partners. Monitor and escalate changes in client plans, services, or conditions while ensuring proper documentation for agency payers. Provide HR support for recruitment, hiring, onboarding, training, and compliance by processing applications in the ATS and maintaining employee data in the HRIS. Direct and participate in on-call responsibilities as needed.
Required Qualifications
- High school diploma or GED
- Two or more years of community service, client service or staffing experience
- Two or more years of general office and computer experience
- One to two years of Human Resources with high volume recruiting experience
- One to two years in a supervisory role
- Prior experience delivering services to the elderly, disabled, or developmentally disabled
- Demonstrates sound decision-making based on available information and applies appropriate judgment within the role
- Manages and prioritizes multiple tasks and communication channels while maintaining accuracy and attention to detail
- Communicates clearly and professionally in both oral and written formats
- Collaborates effectively with employees and individuals across all departments and levels
- Adapts to changing priorities, processes, or environments and learns new tasks as needed
- Works effectively with minimal supervision and takes ownership of assigned responsibilities
- Maintains professional conduct during routine and challenging interactions
- Performs well in high-pressure situations and environments and manages reports appropriately and effectively
- Responds constructively to conflict, customer concerns, or high-pressure interactions using appropriate job-specific techniques
- Minimal travel may be required
Desired Qualifications
- some college coursework or Associates degree
- Microsoft O365
- HRIT
- high volume recruiting experience
- supervisory role
- Prior experience delivering services to the elderly, disabled, or developmentally disabled
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