ICT Systems Technician Level I
$45,000–$45,000 year
On-siteWaterbury, Connecticut, United States
Job Summary
Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support via ticketing system, phone, and walk-ins. Provide computer and AV preparation and breakdown for meetings, set up and break down computer labs in academic buildings, offices, and residence halls, and install, configure, and manage devices within Active Directory or Azure Autopilot. Maintain inventory of equipment, suggest repairs or replacements, and assist users with antivirus and application issues. Requires flexible schedule with evening and weekend hours, ability to travel between campus and downtown Waterbury locations, and a bachelor's degree or equivalent experience.
Required Qualifications
- Must have the necessary training and experience to successfully perform the essential duties of the role
- Must be able to lift and carry 20+ pounds
Desired Qualifications
- A bachelor's degree
- 1-2 years of successful work experience in an ICT department
- Experience in an institution of higher education
- Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations
- Team-oriented and skilled in working within a collaborative environment
- Ability to repair Windows and iOS-based computer systems
- Proficiency in desktop operating systems for Windows and iOS
- Knowledge of Microsoft Office applications as well as Office 365 / Azure
- Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines
- Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills
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