ICT Support Specialist
On-siteSydney, New South Wales, Australia
Job Summary
Deliver advanced technical support across hardware, software, Microsoft 365, networking, and application issues while administering Active Directory, Entra ID, and endpoint management systems. Manage service desk operations, resolve complex incidents, and act as the escalation point for technical problems. Implement Power Platform solutions and contribute to infrastructure support including DNS, file services, and Windows server environments. Partner with stakeholders to deliver technology improvements, upgrades, and migrations, while providing leadership, mentoring, and technical documentation to enhance team capability. Requires Australian Citizenship with NV1 Security Clearance and at least five years of ICT experience.
Required Qualifications
- at least 5 years of experience in ICT Support or Systems Administration roles
- Australian Citizenship
- ability to obtain and maintain a NV1 Security Clearance
Desired Qualifications
- Strong experience troubleshooting complex application, infrastructure, and end-user support issues
- Proficient in Microsoft 365 technologies, including Entra ID, Exchange Online, SharePoint, Intune, and Windows 11
- Experienced in endpoint management, ICT asset administration, and technology project delivery
- Excellent customer service, stakeholder engagement, communication, and mentoring capabilities
- Strong analytical and problem-solving skills
- knowledge of networking fundamentals
- PowerShell scripting
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