ICT Field Services Snr Support Off
$102,936–$113,579 year
On-siteSydney, New South Wales, Australia
Job Summary
Deploy and support the Department's standardised infrastructure, hardware, and systems across approximately 160 schools while ensuring strong customer service and continuous service improvement. Provide onsite support for around 50,000 devices, offer localised change implementation support to ITD teams, and promote the adoption of standardised ICT services. Diagnose and resolve technical issues, escalate complex matters to the Support Coordinator, and maintain accurate records in line with departmental protocols. Travel to sites to collaborate with stakeholders and participate in continuous service reviews to identify enhancement opportunities.
Required Qualifications
- Strong knowledge of ICT system, hardware and software, including troubleshooting and maintenance
- Excellent interpersonal skills to effectively support and communicate with diverse stakeholders, including school staff and departmental personnel
- Ability to diagnose and resolve technical issues promptly and efficiently
- Proficient in maintaining accurate records and documentation in line with departmental protocols
- Ability to collaborate with a team autonomously
- Highly organised
- Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people
- A current and valid NSW Working with Children Check (WWCC) for paid employment
- Current and valid Australian driver's licence (learners' licence is not accepted)
- Willingness and ability to undertake short-term travel across but not limited to the assigned area of responsibility
- Demonstrated understanding of and commitment to the value of public education
- Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.