ICT Associate
On-siteChennai, Tamil Nadu, India
Job Summary
Manage the organization's end-to-end IT and digital ecosystem with a focus on Zoho One administration, system automation, access control, security, and compliance. Administer the Zoho One Directory for user onboarding, offboarding, and license management while configuring role-based security across all Zoho applications. Design and maintain automation workflows using Zoho Flow and Deluge scripting to optimize business processes, troubleshoot failures, and create dashboards for HR, Finance, and Operations. Provide technical support for hardware, software, and email issues, coordinate vendor procurements, and maintain a centralized IT asset inventory. Ensure assets are compliant with internal policies and monitor IT security controls to support internal audits and data integrity.
Required Qualifications
- 0–2 years of relevant experience in ICT / IT Administration / Zoho Administration
- Hands-on experience with Zoho One suite including: Zoho Directory, CRM, Projects, Analytics, Desk, Flow
- Strong knowledge of Deluge scripting and Zoho automation tools
- Understanding of IT access control, security principles, and compliance requirements
- Experience in system administration, asset management, and IT operations
- Ability to create dashboards, reports, and analytics for multiple business functions
- Strong problem-solving, documentation, and communication skills
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