ICMS Program Manager
$70,000–$72,000 year
On-siteEl Segundo, California, United States
Job Summary
Oversee day-to-day operations of the Intensive Case Management Services program, supervising staff and managing a small caseload of complex clients to support housing retention. Lead staff meetings, conduct performance reviews, and provide coaching while ensuring program goals, metrics, and participant outcomes are met. Represent the organization at community meetings and collaborate with partners to connect eligible participants to services. Monitor documentation in CHAMP and digital files to support audits, complete reports for DHS and finance teams, and analyze data to track performance and improve outcomes. Ensure program operations align with contract requirements and address system-level barriers with funders. Requires a Master's degree in Social Work, 2-4 years of leadership experience, and ability to work flexible hours including evenings and weekends.
Required Qualifications
- Master's Degree in Social Work or related field
- 2-4 years of leadership experience in social services
- Proven success managing programs, supervising staff, and working with funders
- Excellent communication, organization, and problem-solving skills
- Ability to work in diverse, high-pressure environments and resolve conflicts effectively
- Field-based ICMS experience
- Knowledge of homeless services, housing programs (e.g., Vouchers, Scattered Sites), and mental health systems
- Familiarity with CHAMP, HMIS, DHS documentation, and Excel reporting
- Ability to work flexible hours, including evenings/weekends
- CPR/First Aid and required LAHSA/DHS training certifications
- Reliable transportation, a valid driver's license, insurance, and vehicle ownership
- TB clearance
- Background check
Desired Qualifications
- MSW/MFT
- Familiarity with CHAMP, HMIS, DHS documentation, and Excel reporting
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