IAM Support Analyst
RemoteUnited States
Job Summary
Monitor and resolve IAM incidents, service requests, and access-related tickets through an enterprise platform. Troubleshoot user authentication, authorization, and permission issues while managing account provisioning, deprovisioning, and lifecycle changes across directory services. Execute onboarding, transfers, and offboarding procedures, ensuring compliance with role-based access control and least-privilege principles. Document resolutions, escalate complex technical issues, and support access reviews and audit requests. Maintain knowledge articles and assist with operational improvements. This hands-on, ticket-driven role requires managing a steady volume of access tickets within established SLAs in a regulated financial services environment.
Required Qualifications
- Two or more years of experience supporting identity and access management, user access administration, information security, or a related function.
- Recent experience managing and resolving IAM or access-related tickets.
- Hands-on experience with user provisioning, deprovisioning, access changes, and identity lifecycle processes.
- Experience supporting Active Directory, Microsoft Entra ID/Azure Active Directory, or comparable directory services.
- Experience using ServiceNow or another enterprise ticketing system.
- Understanding of IAM concepts, including authentication, authorization, entitlements, RBAC, least privilege, and identity lifecycle management.
- Ability to troubleshoot account access, permissions, authentication, and authorization problems.
- Experience working within defined SLAs, procedures, and escalation processes.
- Strong attention to detail and documentation skills.
- Ability to manage multiple tickets and priorities while working independently in a remote environment.
Desired Qualifications
- IAM experience within banking, financial services, insurance, healthcare, or another regulated industry.
- Experience with SailPoint, Okta, CyberArk, or a comparable IAM platform.
- Knowledge of single sign-on, multifactor authentication, federation, SAML, OAuth, or OpenID Connect.
- Experience supporting access reviews, access certifications, audit requests, or compliance activities.
- Familiarity with security or regulatory requirements such as SOX, PCI DSS, or similar frameworks.
- Basic experience with PowerShell or another scripting language.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.