I2C DS Collection & Dispute Mgmt Sr Analyst
On-site · Warsaw, Mazovia, Poland
Job Summary
I2C DS Collection & Dispute Mgmt Sr Analyst responsible for end-to-end collections and dispute management within the Invoice-to-Cash process for high-risk/high-value customer portfolios. Main duties include proactive follow-ups, customer engagement, negotiation, dispute resolution, AR forecasting, KPI/SLA monitoring, and guidance on complex disputes. Roles involve managing Sales Order releasing within authority limits, providing SME support for complex disputes, coordinating non-disputed credit transactions, revenue reconciliation, and cross-functional collaboration with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance. The position emphasizes process improvement, audit readiness, and the use of technology tools to optimize cash flow and payment outcomes. English fluency, SAP/ERP proficiency, and strong analytical/communication skills are required; CPA/CMA/MBA or other financial certifications are preferred.
Required Qualifications
- Bachelor’s level degree or equivalent (accounting/finance preferred)
- 2-4 years of relevant experience
- End-to-end Invoice-to-Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management) preferred
- Fluent in English (oral and written)
- Strong communication and negotiation skills
- Knowledge of SAP systems and ERP
- Ability to analyze and resolve disputes; customer engagement skills
- CPA/CMA/MBA or financial certifications preferred
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