Hyundai Automotive Service Advisor
$40,000–$100,000 year
On-siteFairfield, Connecticut, United States
Job Summary
Greet customers, identify concerns, and confirm resolution needs based on multi-point vehicle inspections. Conduct vehicle walk-arounds to document dents and scratches, obtaining signed condition reports and repair orders via the CDK system. Provide accurate estimates, secure upfront pricing approvals, and coordinate service requests with technicians. Communicate repair status to customers, deliver vehicles promptly, and explain completed services and future recommendations. Process payments and complete conciliation reports. Maintain an effective labor rate of 85% of the door rate and achieve a Customer Satisfaction Index at the region level.
Required Qualifications
- Communication skills – communicates effectively with others.
- Time management – managing one's own time and the time of others.
- Typing – the ability to type efficiently to enter repair orders.
- Mathematics – calculating service costs and counting change.
- Basic computer skills
- Must be able to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear
- Must be able to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 pounds
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