Hybrid/Remote Patient Access Specialist
$35,360–$38,480 year
Hybrid · Arlington, Texas, United States
Job Summary
Hybrid/Remote Patient Access Specialist handling inbound and outbound communications via online chats, text messaging, emails, faxes, and phones; responsibilities include appointment scheduling, demographic updates, and routing messages to appropriate team members; manage email requests from proxy accounts; troubleshoot portal issues; verify and update patient insurance information; provide empathetic guidance to patients navigating the healthcare system; meet performance metrics; collaborate with a diverse team; identify opportunities for process improvements while following HIPAA privacy and safety protocols; experience with EMR systems (Athena EMR preferred) and multichannel communication tools (Healow, ZocDoc, patient portal) in a primary care setting.
Required Qualifications
- High school diploma or equivalent
- 1-2 years of related experience in a medical office or healthcare setting
- Experience using medical EMR systems
- Excellent customers service and communication skills
- Work efficiently and effectively in a fast-paced environment utilizing advanced communication technologies
- Knowledge of HIPAA rules and regulations
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