Hybrid Customer Service Specialist, I
$45,760–$48,880 year
Hybrid · Orange, California, United States
Job Summary
Hybrid Customer Service Specialist I handling mortgage loan servicing inquiries via high-volume inbound/outbound calls, delivering accurate information, pursuing first-call resolution, bilingual English/Spanish, documenting interactions in the mortgage servicing system, and collecting payments when appropriate. Entry-level role focused on handling the least complex calls and escalating more complex issues as needed; target pay is $22/hour with potential bilingual premium; opportunity to grow through training and benefits.
Required Qualifications
- High school diploma or equivalent work experience
- Fully bilingual English/Spanish
- Customer service/call center experience preferred but not required
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