Hybrid - Collections Representative (Indiana)
$33,280–$33,280 year
On-site · Carmel, Indiana, United States
Job Summary
onsite Account Recovery Specialist in Carmel, IN working 40 hours weekly (Mon–Fri 8am–5pm with two late nights, plus training 9:30am–6pm). Engage consumers to resolve delinquent accounts using a consultative approach, negotiate balances, and create a sense of urgency while complying with FDCPA and company policies. Role includes handling inbound/outbound calls via auto-dialer, documenting required information, performing skip tracing, and maintaining accuracy and professionalism. Starting pay is $16/hour with uncapped commission and a full benefits package, plus paid training and opportunities for growth. Requires HS Diploma or GED (college degree a plus), willingness to learn, reliable transportation, and strong communication skills in a call-center environment.
Required Qualifications
- HS Diploma or GED required; College Degree a plus but not required
- 1+ years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
- Punctuality (Must have reliable attendance)
- Must attend full training schedule
- Ability to commit to working a full time schedule with weekends as assigned
- Must have reliable transportation
- Strong verbal communication skills (ability to persuade and negotiate)
- Computer skills: document calls and navigate software packages, databases and the internet
- Ability to maintain confidentiality and high level of trustworthiness
- Ability to maintain professionalism within the work environment
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