HVAC Technical Support Specialist
On-siteWaller, Texas, United States
Job Summary
Provide pre and post-sales technical support to contractors, distributors, engineers, and end users via telephone and email for Daikin's US domestic product lines. Troubleshoot equipment issues and assist with applications, including connection ratios, capacity de-rates, and equipment selection. Conduct virtual modeling for resolution and provide engineering data such as submittal drawings, wiring diagrams, and piping recommendations. Log all calls and incidents into the CRM module and support selection software. Follow up on customer inquiries to ensure job completion and satisfaction. Perform additional projects to support ongoing business needs while working independently with general supervision.
Required Qualifications
- 3-5 years of experience in the HVAC field or a technical support role
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Required regularly to sit, talk, and listen
- Required to stand, walk, use hands to pick up, handle or feel and reach with arms
- Ability to read and analyze written information on a computer terminal
- Close vision and the ability to adjust focus are necessary
- Must be able to travel on business occasionally or work beyond normal work hours as necessary
- Must be able to lift boxes and/or equipment of up to 30 pounds
- Qualified Applicants must be legally authorized for employment in the United States
- Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States
Desired Qualifications
- Ideal candidate must have worked in HVAC service, installations, repair, etc.
- HVAC installation and/or repair experience STRONGLY PREFERRED
- Vocational Certification / Degree preferred
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