HVAC Specialist (Water Source Heat Pumps/Geothermal)

Job Summary

Required Qualifications

• •3+ years of hands-on experience in HVAC technical support or a related role
• •Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal, in residential and commercial environments
• •High School diploma or equivalent
• •Technical knowledge of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, compressors
• •Excellent problem-solving skills
• •initiative
• •a strong customer-oriented approach
• •Exceptional communication and phone skills
• •the ability to work independently
• •collaboratively
• •Strong organizational skills
• •attention to detail
• •a proactive mindset
• •Computer proficiency including Microsoft Office Suite (Word, Excel, Access, Outlook)
• •Indefinite U.S. work authorization
• •Must be able to perform on-site field troubleshooting
• •Must be able to travel domestically and internationally
• •Must be available for after-hours support during critical rollouts or escalations
• •Must be able to work from either the office or home
• •Must be able to maintain detailed electronic records of customer interactions
• •Must be able to manage departmental email communications
• •Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
• •Must be able to assist with new product introductions
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to represent the company in complaint resolution and technical investigations
• •Must be able to share expertise and assist with peers' technical development
• •Must be able to provide expert phone and email-based troubleshooting and applications assistance
• •Must be able to support contractors, dealers, engineers, architects, and homeowners
• •Must be able to deliver timely, accurate technical solutions and guidance
• •Must be able to resolve technical issues
• •Must be able to support continuous improvement initiatives
• •Must be able to review technical materials for accuracy
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to maintain detailed electronic records of customer interactions
• •Must be able to manage departmental email communications
• •Must be able to perform on-site field troubleshooting
• •Must be able to travel domestically and internationally
• •Must be able to provide after-hours support during critical rollouts or escalations
• •Must be able to work from either the office or home
• •Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
• •Must be able to assist with new product introductions
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to represent the company in complaint resolution and technical investigations
• •Must be able to share expertise and assist with peers' technical development
• •Must be able to provide expert phone and email-based troubleshooting and applications assistance
• •Must be able to support contractors, dealers, engineers, architects, and homeowners
• •Must be able to deliver timely, accurate technical solutions and guidance
• •Must be able to resolve technical issues
• •Must be able to support continuous improvement initiatives
• •Must be able to review technical materials for accuracy
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to maintain detailed electronic records of customer interactions
• •Must be able to manage departmental email communications
• •Must be able to perform on-site field troubleshooting
• •Must be able to travel domestically and internationally
• •Must be able to provide after-hours support during critical rollouts or escalations
• •Must be able to work from either the office or home
• •Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
• •Must be able to assist with new product introductions
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to represent the company in complaint resolution and technical investigations
• •Must be able to share expertise and assist with peers' technical development
• •Must be able to provide expert phone and email-based troubleshooting and applications assistance
• •Must be able to support contractors, dealers, engineers, architects, and homeowners
• •Must be able to deliver timely, accurate technical solutions and guidance
• •Must be able to resolve technical issues
• •Must be able to support continuous improvement initiatives
• •Must be able to review technical materials for accuracy
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to maintain detailed electronic records of customer interactions
• •Must be able to manage departmental email communications
• •Must be able to perform on-site field troubleshooting
• •Must be able to travel domestically and internationally
• •Must be able to provide after-hours support during critical rollouts or escalations
• •Must be able to work from either the office or home
• •Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
• •Must be able to assist with new product introductions
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to represent the company in complaint resolution and technical investigations
• •Must be able to share expertise and assist with peers' technical development
• •Must be able to provide expert phone and email-based troubleshooting and applications assistance
• •Must be able to support contractors, dealers, engineers, architects, and homeowners
• •Must be able to deliver timely, accurate technical solutions and guidance
• •Must be able to resolve technical issues
• •Must be able to support continuous improvement initiatives
• •Must be able to review technical materials for accuracy
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to maintain detailed electronic records of customer interactions
• •Must be able to manage departmental email communications
• •Must be able to perform on-site field troubleshooting
• •Must be able to travel domestically and internationally
• •Must be able to provide after-hours support during critical rollouts or escalations
• •Must be able to work from either the office or home
• •Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
• •Must be able to assist with new product introductions
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to represent the company in complaint resolution and technical investigations
• •Must be able to share expertise and assist with peers' technical development
• •Must be able to provide expert phone and email-based troubleshooting and applications assistance
• •Must be able to support contractors, dealers, engineers, architects, and homeowners
• •Must be able to deliver timely, accurate technical solutions and guidance
• •Must be able to resolve technical issues
• •Must be able to support continuous improvement initiatives
• •Must be able to review technical materials for accuracy
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to maintain detailed electronic records of customer interactions
• •Must be able to manage departmental email communications
• •Must be able to perform on-site field troubleshooting
• •Must be able to travel domestically and internationally
• •Must be able to provide after-hours support during critical rollouts or escalations
• •Must be able to work from either the office or home
• •Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
• •Must be able to assist with new product introductions
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to represent the company in complaint resolution and technical investigations
• •Must be able to share expertise and assist with peers' technical development
• •Must be able to provide expert phone and email-based troubleshooting and applications assistance
• •Must be able to support contractors, dealers, engineers, architects, and homeowners
• •Must be able to deliver timely, accurate technical solutions and guidance
• •Must be able to resolve technical issues
• •Must be able to support continuous improvement initiatives
• •Must be able to review technical materials for accuracy
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to maintain detailed electronic records of customer interactions
• •Must be able to manage departmental email communications
• •Must be able to perform on-site field troubleshooting
• •Must be able to travel domestically and internationally
• •Must be able to provide after-hours support during critical rollouts or escalations
• •Must be able to work from either the office or home
• •Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
• •Must be able to assist with new product introductions
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to represent the company in complaint resolution and technical investigations
• •Must be able to share expertise and assist with peers' technical development
• •Must be able to provide expert phone and email-based troubleshooting and applications assistance
• •Must be able to support contractors, dealers, engineers, architects, and homeowners
• •Must be able to deliver timely, accurate technical solutions and guidance
• •Must be able to resolve technical issues
• •Must be able to support continuous improvement initiatives
• •Must be able to review technical materials for accuracy
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to maintain detailed electronic records of customer interactions
• •Must be able to manage departmental email communications
• •Must be able to perform on-site field troubleshooting
• •Must be able to travel domestically and internationally
• •Must be able to provide after-hours support during critical rollouts or escalations
• •Must be able to work from either the office or home
• •Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
• •Must be able to assist with new product introductions
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to represent the company in complaint resolution and technical investigations
• •Must be able to share expertise and assist with peers' technical development
• •Must be able to provide expert phone and email-based troubleshooting and applications assistance
• •Must be able to support contractors, dealers, engineers, architects, and homeowners
• •Must be able to deliver timely, accurate technical solutions and guidance
• •Must be able to resolve technical issues
• •Must be able to support continuous improvement initiatives
• •Must be able to review technical materials for accuracy
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to maintain detailed electronic records of customer interactions
• •Must be able to manage departmental email communications
• •Must be able to perform on-site field troubleshooting
• •Must be able to travel domestically and internationally
• •Must be able to provide after-hours support during critical rollouts or escalations
• •Must be able to work from either the office or home
• •Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
• •Must be able to assist with new product introductions
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to represent the company in complaint resolution and technical investigations
• •Must be able to share expertise and assist with peers' technical development
• •Must be able to provide expert phone and email-based troubleshooting and applications assistance
• •Must be able to support contractors, dealers, engineers, architects, and homeowners
• •Must be able to deliver timely, accurate technical solutions and guidance
• •Must be able to resolve technical issues
• •Must be able to support continuous improvement initiatives
• •Must be able to review technical materials for accuracy
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to maintain detailed electronic records of customer interactions
• •Must be able to manage departmental email communications
• •Must be able to perform on-site field troubleshooting
• •Must be able to travel domestically and internationally
• •Must be able to provide after-hours support during critical rollouts or escalations
• •Must be able to work from either the office or home
• •Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
• •Must be able to assist with new product introductions
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to represent the company in complaint resolution and technical investigations
• •Must be able to share expertise and assist with peers' technical development
• •Must be able to provide expert phone and email-based troubleshooting and applications assistance
• •Must be able to support contractors, dealers, engineers, architects, and homeowners
• •Must be able to deliver timely, accurate technical solutions and guidance
• •Must be able to resolve technical issues
• •Must be able to support continuous improvement initiatives
• •Must be able to review technical materials for accuracy
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to maintain detailed electronic records of customer interactions
• •Must be able to manage departmental email communications
• •Must be able to perform on-site field troubleshooting
• •Must be able to travel domestically and internationally
• •Must be able to provide after-hours support during critical rollouts or escalations
• •Must be able to work from either the office or home
• •Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
• •Must be able to assist with new product introductions
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to represent the company in complaint resolution and technical investigations
• •Must be able to share expertise and assist with peers' technical development
• •Must be able to provide expert phone and email-based troubleshooting and applications assistance
• •Must be able to support contractors, dealers, engineers, architects, and homeowners
• •Must be able to deliver timely, accurate technical solutions and guidance
• •Must be able to resolve technical issues
• •Must be able to support continuous improvement initiatives
• •Must be able to review technical materials for accuracy
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to maintain detailed electronic records of customer interactions
• •Must be able to manage departmental email communications
• •Must be able to perform on-site field troubleshooting
• •Must be able to travel domestically and internationally
• •Must be able to provide after-hours support during critical rollouts or escalations
• •Must be able to work from either the office or home
• •Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
• •Must be able to assist with new product introductions
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to represent the company in complaint resolution and technical investigations
• •Must be able to share expertise and assist with peers' technical development
• •Must be able to provide expert phone and email-based troubleshooting and applications assistance
• •Must be able to support contractors, dealers, engineers, architects, and homeowners
• •Must be able to deliver timely, accurate technical solutions and guidance
• •Must be able to resolve technical issues
• •Must be able to support continuous improvement initiatives
• •Must be able to review technical materials for accuracy
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to maintain detailed electronic records of customer interactions
• •Must be able to manage departmental email communications
• •Must be able to perform on-site field troubleshooting
• •Must be able to travel domestically and internationally
• •Must be able to provide after-hours support during critical rollouts or escalations
• •Must be able to work from either the office or home
• •Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
• •Must be able to assist with new product introductions
• •Must be able to develop departmental documentation and training resources
• •Must be able to provide detailed root cause analysis feedback
• •Must be able to represent the company in complaint resolution and technical investigations
• •Must be able to share expertise and assist with peers' technical development
• •Must be able to provide expert phone and email-based troubleshooting and applications assistance
• •Must be able to support contractors, dealers, engineers, architects, and homeowners