HVAC Specialist (Water Source Heat Pumps/Geothermal)
$65,000–$80,000 year
HybridNashville, Tennessee, United States
Job Summary
Provide troubleshooting and applications support via phone and email to external customers and internal teams on residential and commercial water-source heat pump, geothermal, and air-conditioning systems. Collaborate with Product Management, Quality, and Warranty teams to resolve technical issues, assist with new product introductions by developing documentation and training videos, and perform on-site field troubleshooting as needed. Maintain detailed electronic records of customer interactions, represent the company in complaint resolution and technical investigations, and provide after-hours support during critical rollouts. Work from the office or home using company systems, occasionally traveling domestically and internationally for training or service support.
Required Qualifications
- 3+ years of hands-on experience in HVAC technical support or a related role
- Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal, in residential and commercial environments
- High School diploma or equivalent
- Technical knowledge of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, compressors
- Excellent problem-solving skills
- initiative
- a strong customer-oriented approach
- Exceptional communication and phone skills
- the ability to work independently
- collaboratively
- Strong organizational skills
- attention to detail
- a proactive mindset
- Computer proficiency including Microsoft Office Suite (Word, Excel, Access, Outlook)
- Indefinite U.S. work authorization
- Must be able to perform on-site field troubleshooting
- Must be available for occasional travel domestically and internationally
- Must be available for after-hours support during critical rollouts or escalations
- Must be able to work from either the office or home
- Must be able to maintain detailed electronic records of customer interactions
- Must be able to manage departmental email communications
- Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
- Must be able to assist with new product introductions
- Must be able to develop departmental documentation and training resources
- Must be able to provide detailed root cause analysis feedback
- Must be able to represent the company in complaint resolution and technical investigations
- Must be able to provide troubleshooting and applications support via phone and email
- Must be able to support contractors, dealers, engineers, architects, and homeowners
- Must be able to deliver timely, accurate technical solutions and guidance
- Must be able to share expertise and assist with peers' technical development
- Must be able to work with company systems as directed by supervisor
Desired Qualifications
- relevant certifications such as NATE
- EPA certification
- experience with MAS500 or SM+
- Typing skills
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