HVAC Specialist (Water Source Heat Pumps/Geothermal)
$65,000–$80,000 year
HybridCharleston, South Carolina, United States
Job Summary
Provide troubleshooting and applications support via phone and email to external customers and internal teams on residential and commercial water-source heat pump, geothermal, air-conditioning, and heat pump systems. Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives. Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos. Maintain detailed electronic records of customer interactions and manage departmental email communications. Perform on-site field troubleshooting as needed, including occasional domestic and international travel for training or service support. Represent the company in complaint resolution and technical investigations, providing detailed root cause analysis feedback. Maintain flexibility to provide after-hours support during critical rollouts or escalations. Work from either the office or home using company systems as directed.
Required Qualifications
- 3+ years of hands-on experience in HVAC technical support or a related role
- Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal, in residential and commercial environments
- High School diploma or equivalent
- Technical knowledge of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, compressors
- Excellent problem-solving skills
- initiative
- a strong customer-oriented approach
- Exceptional communication and phone skills
- the ability to work independently
- collaboratively
- Strong organizational skills
- attention to detail
- a proactive mindset
- Computer proficiency including Microsoft Office Suite (Word, Excel, Access, Outlook)
- Indefinite U.S. work authorization
- Must be able to perform on-site field troubleshooting
- Must be able to travel domestically and internationally
- Must be available for after-hours support during critical rollouts or escalations
- Must be able to work from either the office or home
- Must be able to maintain detailed electronic records of customer interactions
- Must be able to manage departmental email communications
- Must be able to collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams
- Must be able to assist with new product introductions by reviewing technical materials
- Must be able to develop departmental documentation and training resources
- Must be able to provide detailed root cause analysis feedback
- Must be able to represent the company in complaint resolution and technical investigations
- Must be able to share expertise and assist with peers' technical development
- Must be able to provide troubleshooting and applications support via phone and email
- Must be able to support contractors, dealers, engineers, architects, and homeowners
- Must be able to deliver timely, accurate technical solutions and guidance
- Must be able to resolve technical issues
- Must be able to support continuous improvement initiatives
- Must be able to provide expert phone and email-based troubleshooting and applications assistance
- Must be able to provide technical solutions and guidance
- Must be able to evolve
- Must be able to find their place
- Must be able to match lifestyle
- Must be able to celebrate
- Must be able to value values
- Must be able to change lives
- Must be able to shape the future
- Must be able to invent high-quality technologies and services
- Must be able to spark enthusiasm
- Must be able to enrich people's lives
- Must be able to be diverse
- Must be able to be inclusive
- Must be able to be equal opportunity
- Must be able to pass a drug screen
- Must be able to pass a background check
Desired Qualifications
- relevant certifications such as NATE, EPA certification
- experience with MAS500 or SM+
- Typing skills
- High School diploma or equivalent required; relevant certifications such as NATE, EPA certification is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.