HVAC Service Technician III
On-siteWichita Falls, Texas, United States
Job Summary
Diagnose, repair, and maintain heating, air conditioning, and chilled water systems for residential and commercial clients. Perform routine preventative maintenance, inspect components for failures, and execute emergency repairs during or after hours. Coordinate with dispatch and supervisors to complete work orders efficiently while managing material stock levels in the service vehicle. Educate customers on service agreements and product options, then collect payments and complete required paperwork. Maintain a clean work area and vehicle, follow all safety protocols, and mentor junior technicians as needed.
Required Qualifications
- High School Diploma or Equivalent
- Valid Texas Driver's License and insurability by Company insurance carrier
- Completion of HVAC trade school
- 7 or more years of field experience as an HVAC Service Technician
- EPA Certification
- NATE Certification
- Pass and maintain NATE Core Exam + 1 specialty (as required by manager)
- Receive a passing score of *70 or higher on the Level 4 Technician Test
- Willingness to invest time in training seminars and classes
- Authorized to work in the U.S. - E-Verify System is used to verify employment eligibility
- Will be subject to Pre-Employment drug and alcohol tests, MVR, background investigation and/or credit check
- Carries or moves objects weighing up to 70 pounds with or without the aid of equipment
- Climbs and descends ladders with or without equipment which may weigh up to 40 lbs
- May work at heights above ground floor level
- Required to stand for more than 1 hour at a time
- Bends, twists, stoops, sit; climb or balance; kneel, crouch or crawl, and reach with hands and arms
- Uses manual dexterity or fine motor skills; grasps, moves, handles, and reaches
- Uses the ability to talk and hear
- Uses a keyboard, calculator, adding machine, or other devices to enter and transform words or data
- Uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- May be required to perform job in small crawl spaces, attics, under structures, and in cramped, dirty/dusty conditions
- May be required to perform job under temperature extremes and loud noise levels
- Ability to arrive on time daily
- Proficient Verbal and Written English language skills
- Ability to follow and carry out both written and verbal instructions in a timely manner
- Ability to safely use ladders including 28' extension ladders in performance of job duties including climbing and descending from a ladder
- Ability to work at heights above ground floor level and move safely over uneven terrain or in confined spaces
- Ability to quickly troubleshoot problems
- Ability to follow controls/wiring schematic
- Ability to braze/solder/weld
- Ability to learn and apply diagnostic techniques
- Follow all PPE and safety guidelines
- Operate lifts per safety requirements
- Participate in Service Agreement Program
- Educate customers about products and services JLAC offers
- Follow instructions from Service Coordinators and Supervisor
- Collect on service calls when required
- Offer to make repairs that are needed during service calls
- Offer HVAC system replacement option when practical
- Communicate with Service Coordinator about parts needs and job completion
- Make sure parts needed are ordered in a timely manner
- Communicate vehicle repair needs to supervisor
- Report company tools that require repair to supervisor
- Demonstrate the ability to provide exceptional customer service
- Demonstrate the ability to perform planned maintenance as required on residential/commercial HVAC systems
- Demonstrate the ability to proficiently troubleshoot residential/commercial air conditioning and heat pump system malfunctions
- Demonstrate the ability to diagnose airflow problems and make recommendations to remedy problems
- Demonstrate the ability to diagnose and repair chilled water systems and boiler systems
- Demonstrate the ability to proficiently diagnose gas furnace problems on both residential/commercial systems
- Demonstrate the ability to diagnose and repair various zone systems
- Demonstrate the ability to diagnose problems with various DDC control systems
- Demonstrate the ability to program VFD drives
- Demonstrate the ability to read and follow blue print instruction
- Demonstrate the ability to perform startup operations on commercial HVAC systems
- Demonstrate the ability to draw and design basic duct systems
- Demonstrate the ability perform air flow test and balance procedures
- Demonstrate the ability to perform heat load calculations
- Maintain vehicle for work efficiency and appearance
- Demonstrate the ability to use company computers, forms and other technology
- Demonstrate the willingness to mentor and assist other technicians
- Maintain professional well groomed, workman like appearance with no visible tattoos or piercings
- Maintain professional attitude at all times
- Travel and overnight stays may be required
- On call duty and after hour calls are required
- Overtime will be required on an as-needed basis
- Workweeks are 5 Days: Monday thru Friday
- 1 hour of Unpaid Time for Lunch is recommended
- Start Time is 8:00 AM, End Time is 5:00 PM
Desired Qualifications
- Nate Certification (preferred)
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