HVAC Service Technician I
$54,080–$74,880 year
On-siteSpringfield, Massachusetts, United States
Job Summary
Diagnose and repair heating, cooling, and ventilation issues in residential HVAC systems, including furnaces, boilers, heat pumps, and ductless units. Perform routine preventive maintenance such as cleaning coils, changing filters, and conducting seasonal tune-ups to ensure system efficiency. Execute system start-up commissioning for newly installed units, calibrating controls and verifying operational performance. Assess customer needs for system replacements, provide detailed estimates, and collaborate with sales to close deals on energy-efficient products. Maintain professional communication with homeowners while accurately documenting all service work, invoices, and maintenance records. Travel in a personal or company vehicle to customer sites, working in attics, basements, and confined spaces. Requires EPA Section 608, OSHA 10, and NATE certification; $26–$36 hourly plus incentives.
Required Qualifications
- High school diploma or equivalent
- EPA Section 608 Certification
- OSHA 10
- Valid driver's license and clean driving record
- 3+ years of experience as an HVAC Service Technician
- Experience with both conventional HVAC systems and more modern systems like ductless mini-splits, heat pumps, smart thermostats, and high efficiency boiler systems
- Proficiency with HVAC diagnostic tools, digital multimeters, and refrigerant handling
- Advanced knowledge of HVAC systems, components, and their operation
- Ability to diagnose and repair complex HVAC issues independently
- Experience in system start-up commissioning and installation support
- Familiarity with energy-efficient systems and environmentally friendly refrigerants
- Ability to assess customer needs and recommend appropriate HVAC solutions
- Strong communication skills with the ability to explain technical issues to non-technical customers
- Proficiency in using CRM software to track service calls, sales leads, and customer communications
- Strong problem-solving and troubleshooting skills
- Self-motivated with a strong work ethic and excellent time-management skills
- Reliable and punctual, with a commitment to meeting deadlines and customer satisfaction
- Requires proficiency in reading, writing, and communicating in English
- Must be able to lift up to 100 pounds
- Must be able to climb ladders, enter crawl spaces, stand on roofs, and move up and down stairs safely
- Must be able to work in and out of doors, including in attics, basements, small-confined spaces, and rooftops
Desired Qualifications
- NATE (North American Technician Excellence) certification or equivalent preferred but not required
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