HVAC Service Manager
$90,000–$110,000 year
On-siteHeilbronn, Florida, United States
Job Summary
Manage 20+ employees by interviewing, hiring, training, assigning work, appraising performance, and resolving complaints. Coordinate HVAC service and repair activities across NJ/NY while conducting ride-alongs with technicians to ensure superior customer service. Stay abreast of industry technological developments and convey this knowledge to team members. Conduct regular meetings to review company policy, procedures, performance, quality, and safety statistics. Interface effectively with other departments and respond to customer inquiries and excessive consumption problems. Requires 10+ years in residential HVAC and 3+ years in service management. Flexible schedule as necessary to meet customer requirements.
Required Qualifications
- 10+ Years within the HVAC Residential Industry
- 3+ Year's experience in a service management role within the industry
- Technical School diploma or certificate of completion
- Associates Degree
- Knowledge of HVAC equipment, tools and materials
- Extensive technical skills within the trade
- Customer/Client Interfacing
- Ability & willingness to work a flexible schedule as necessary to meet customer requirements
- Understanding of operational concepts including planning, scheduling, and logistics
- Demonstrated excellent written and verbal communications skills
- Proficient in Microsoft Office, including Word and Excel
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