HVAC Service Manager
$100,000–$130,000 year
On-site · Gypsum, Colorado, United States
Job Summary
Lead, develop, and support multi-trade service technicians through training, coaching, and ride-alongs to ensure quality, safety, and revenue goals are met. Track and analyze departmental KPIs to identify opportunities for improvement and implement strategies to boost performance and profitability. Recruit, interview, hire, and onboard technicians in partnership with the General Manager to meet staffing and budget targets. Manage operational functions including technician payroll, job scheduling, and on-call rotations while ensuring “Right Tech, Right Call” efficiency. Collaborate with Dispatch and warehouse teams to streamline parts handling, warranty processes, and truck stock management. Conduct weekly team meetings and ongoing training sessions focused on technical skills, sales performance, and customer service excellence.
Required Qualifications
- 5+ years of experience in the trades industry (HVAC, plumbing, or electrical preferred)
- 2+ years of experience managing technicians or field teams
- Proven experience analyzing and managing KPIs and department performance metrics
- Prior field experience as a technician or installer
- Strong leadership, coaching, and communication skills
- Excellent problem-solving and organizational abilities
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