HVAC-R Technical Support & Service Associate

Johnstone SupplyPosted 3 months ago

$95,000–$105,000 year

On-siteTinton Falls, New Jersey, United States

EXPIREDTinton Falls, New Jersey, United StatesOn-siteFull Time$95,000–$105,000 yearEntry LevelLicense Or CertificationMedium

Full TimeEntry LevelLicense Or CertificationMedium

Job Summary

Conduct field visits to diagnose HVAC/R equipment errors, provide technical advice, and perform hands-on troubleshooting for customers and staff. Deliver product recommendations to sales leadership, create detailed service reports, and train employees on system operations and maintenance. Confers with clients to assess equipment needs, delivers technical presentations, and attends industry conferences to gather new information. Maintain knowledge of product lines, vendors, and system design data while collaborating with management to resolve customer and vendor issues. Perform counter backup duties and manage ongoing contact lists.

Required Qualifications

Technical Diploma or equivalent technical experience in HVAC/R
at least eight (8) years in the HVAC/R field
Experience with residential and commercials applications
Ability to troubleshoot, test, repair, train and service technical equipment
willingness to learn and keep current with the latest developments and technology in industry
customer-oriented individual with the ability and skills to meet, greet and service customers
team player able to achieve goals and objectives as mandated by Johnstone Supply
commitment to achieving the goals and objectives of the Johnstone Business Model
Ability to multi-task, prioritize, and manage time effectively
Ability to work flexible shifts and to adapt to changing work schedules
excellent verbal and written communication skills, in English
ability to comprehend business math calculations
ability to run a point of sale terminal
ability to research HVAC/R items
ability to help prepare required sales and customer reports
knowledge of HVAC/R fundamentals and product lines
knowledge of the function of Johnstone product lines
knowledge of where and how Johnstone product lines are used
knowledge of vendors carried and their respective lines
knowledge of specific features and benefits of most purchased products
ability to stay informed of new products
ability to utilize opportunities to further educate self, co-workers and customers
ability to maintain a neat and orderly appearance
ability to conduct oneself in a professional manner
ability to answer phones in a prompt and professional manner
ability to meet with management on a regular basis
ability to solve customer, employee, or vendor issues
ability to maintain and provide management with a list of outside contacts
ability to provide counter backup, management support, and training and teaching
ability to perform other job-related duties assigned
ability to conduct equipment training for customers as well as staff
ability to provide technical research and support for staff members in all branches
working knowledge of systems such as UPGNET
ability to deliver technical presentations that explain products or services to customers, prospective customers, and staff members
ability to provide technical and non-technical support and services to customers or other staff members regarding the use, operation and maintenance of equipment or products
ability to attend technical conferences as a Johnstone representative
ability to gather new information
ability to diagnose errors or technical problems and determine proper solutions
ability to produce timely and detailed service reports
ability to make product recommendations to the head of sales for new and existing products
ability to comprehend customer requirements and make appropriate recommendations/ briefings
ability to confer with customers to assess equipment needs and to determine system requirements
ability to collaborate with other staff members to understand customer requirements
ability to promote the sale of company products
ability to provide sales support to Johnstone customers
ability to provide field product support for all branches and all products
ability to know the function of Johnstone product lines
ability to know where and how they are used
ability to know the vendors carried and their respective lines
ability to know specific features and benefits of most purchased products
ability to stay informed of new products
ability to utilize opportunities to further educate self, co-workers and customers
ability to maintain knowledge of HVAC/R fundamentals and product lines
ability to know the function of Johnstone product lines
ability to know where and how they are used
ability to know the vendors carried and their respective lines
ability to know specific features and benefits of most purchased products
ability to stay informed of new products
ability to utilize opportunities to further educate self, co-workers and customers
ability to maintain a neat and orderly appearance
ability to conduct oneself in a professional manner
ability to answer phones in a prompt and professional manner
ability to meet with management on a regular basis
ability to maintain ongoing communication
ability to solve customer, employee, or vendor issues
ability to maintain and provide management with a list of outside contacts
ability to provide counter backup, management support, and training and teaching
ability to perform other job-related duties assigned
ability to visit job sites with customers
ability to offer technical advice, support, recommendations, troubleshooting and when necessary, hands-on application
ability to provide expert level service and customer support during field visits
ability to make product recommendations to the head of sales for new and existing products
ability to comprehend customer requirements and make appropriate recommendations/ briefings
ability to confer with customers to assess equipment needs and to determine system requirements
ability to collaborate with other staff members to understand customer requirements
ability to promote the sale of company products
ability to provide sales support to Johnstone customers
ability to diagnose problems with Johnstone supplied or ordered equipment
ability to provide field product support for all branches and all products
ability to provide technical research and support for staff members in all branches
ability to deliver technical presentations that explain products or services to customers, prospective customers, and staff members
ability to provide technical and non-technical support and services to customers or other staff members regarding the use, operation and maintenance of equipment or products
ability to attend technical conferences as a Johnstone representative
ability to gather new information
ability to maintain knowledge of HVAC/R fundamentals and product lines
ability to know the function of Johnstone product lines
ability to know where and how they are used
ability to know the vendors carried and their respective lines
ability to know specific features and benefits of most purchased products
ability to stay informed of new products
ability to utilize opportunities to further educate self, co-workers and customers
ability to maintain a neat and orderly appearance
ability to conduct oneself in a professional manner
ability to answer phones in a prompt and professional manner
ability to meet with management on a regular basis
ability to maintain ongoing communication
ability to solve customer, employee, or vendor issues
ability to maintain and provide management with a list of outside contacts
ability to provide counter backup, management support, and training and teaching
ability to perform other job-related duties assigned
ability to visit job sites with customers
ability to offer technical advice, support, recommendations, troubleshooting and when necessary, hands-on application
ability to provide expert level service and customer support during field visits
ability to make product recommendations to the head of sales for new and existing products
ability to comprehend customer requirements and make appropriate recommendations/ briefings
ability to confer with customers to assess equipment needs and to determine system requirements
ability to collaborate with other staff members to understand customer requirements
ability to promote the sale of company products
ability to provide sales support to Johnstone customers
ability to diagnose problems with Johnstone supplied or ordered equipment
ability to provide field product support for all branches and all products
ability to provide technical research and support for staff members in all branches
ability to deliver technical presentations that explain products or services to customers, prospective customers, and staff members
ability to provide technical and non-technical support and services to customers or other staff members regarding the use, operation and maintenance of equipment or products
ability to attend technical conferences as a Johnstone representative
ability to gather new information
ability to maintain knowledge of HVAC/R fundamentals and product lines
ability to know the function of Johnstone product lines
ability to know where and how they are used
ability to know the vendors carried and their respective lines
ability to know specific features and benefits of most purchased products
ability to stay informed of new products
ability to utilize opportunities to further educate self, co-workers and customers
ability to maintain a neat and orderly appearance
ability to conduct oneself in a professional manner
ability to answer phones in a prompt and professional manner
ability to meet with management on a regular basis
ability to maintain ongoing communication
ability to solve customer, employee, or vendor issues
ability to maintain and provide management with a list of outside contacts
ability to provide counter backup, management support, and training and teaching
ability to perform other job-related duties assigned
ability to visit job sites with customers
ability to offer technical advice, support, recommendations, troubleshooting and when necessary, hands-on application
ability to provide expert level service and customer support during field visits
ability to make product recommendations to the head of sales for new and existing products
ability to comprehend customer requirements and make appropriate recommendations/ briefings
ability to confer with customers to assess equipment needs and to determine system requirements
ability to collaborate with other staff members to understand customer requirements
ability to promote the sale of company products
ability to provide sales support to Johnstone customers
ability to diagnose problems with Johnstone supplied or ordered equipment
ability to provide field product support for all branches and all products
ability to provide technical research and support for staff members in all branches
ability to deliver technical presentations that explain products or services to customers, prospective customers, and staff members
ability to provide technical and non-technical support and services to customers or other staff members regarding the use, operation and maintenance of equipment or products
ability to attend technical conferences as a Johnstone representative
ability to gather new information
ability to maintain knowledge of HVAC/R fundamentals and product lines
ability to know the function of Johnstone product lines
ability to know where and how they are used
ability to know the vendors carried and their respective lines
ability to know specific features and benefits of most purchased products
ability to stay informed of new products
ability to utilize opportunities to further educate self, co-workers and customers
ability to maintain a neat and orderly appearance
ability to conduct oneself in a professional manner
ability to answer phones in a prompt and professional manner
ability to meet with management on a regular basis
ability to maintain ongoing communication
ability to solve customer, employee, or vendor issues
ability to maintain and provide management with a list of outside contacts
ability to provide counter backup, management support, and training and teaching
ability to perform other job-related duties assigned
ability to visit job sites with customers
ability to offer technical advice, support, recommendations, troubleshooting and when necessary, hands-on application
ability to provide expert level service and customer support during field visits
ability to make product recommendations to the head of sales for new and existing products
ability to comprehend customer requirements and make appropriate recommendations/ briefings
ability to confer with customers to assess equipment needs and to determine system requirements
ability to collaborate with other staff members to understand customer requirements
ability to promote the sale of company products
ability to provide sales support to Johnstone customers
ability to diagnose problems with Johnstone supplied or ordered equipment
ability to provide field product support for all branches and all products
ability to provide technical research and support for staff members in all branches
ability to deliver technical presentations that explain products or services to customers, prospective customers, and staff members
ability to provide technical and non-technical support and services to customers or other staff members regarding the use, operation and maintenance of equipment or products
ability to attend technical conferences as a Johnstone representative
ability to gather new information
ability to maintain knowledge of HVAC/R fundamentals and product lines
ability to know the function of Johnstone product lines
ability to know where and how they are used
ability to know the vendors carried and their respective lines
ability to know specific features and benefits of most purchased products
ability to stay informed of new products
ability to utilize opportunities to further educate self, co-workers and customers
ability to maintain a neat and orderly appearance
ability to conduct oneself in a professional manner
ability to answer phones in a prompt and professional manner
ability to meet with management on a regular basis
ability to maintain ongoing communication
ability to solve customer, employee, or vendor issues
ability to maintain and provide management with a list of outside contacts
ability to provide counter backup, management support, and training and teaching
ability to perform other job-related duties assigned
ability to visit job sites with customers
ability to offer technical advice, support, recommendations, troubleshooting and when necessary, hands-on application
ability to provide expert level service and customer support during field visits
ability to make product recommendations to the head of sales for new and existing products
ability to comprehend customer requirements and make appropriate recommendations/ briefings
ability to confer with customers to assess equipment needs and to determine system requirements
ability to collaborate with other staff members to understand customer requirements
ability to promote the sale of company products
ability to provide sales support to Johnstone customers
ability to diagnose problems with Johnstone supplied or ordered equipment
ability to provide field product support for all branches and all products
ability to provide technical research and support for staff members in all branches
ability to deliver technical presentations that explain products or services to customers, prospective customers, and staff members
ability to provide technical and non-technical support and services to customers or other staff members regarding the use, operation and maintenance of equipment or products
ability to attend technical conferences as a Johnstone representative
ability to gather new information
ability to maintain knowledge of HVAC/R fundamentals and product lines
ability to know the function of Johnstone product lines
ability to know where and how they are used
ability to know the vendors carried and their respective lines
ability to know specific features and benefits of most purchased products
ability to stay informed of new products
ability to utilize opportunities to further educate self, co-workers and customers
ability to maintain a neat and orderly appearance
ability to conduct oneself in a professional manner
ability to answer phones in a prompt and professional manner
ability to meet with management on a regular basis
ability to maintain ongoing communication
ability to solve customer, employee, or vendor issues
ability to maintain and provide management with a list of outside contacts
ability to provide counter backup, management support, and training and teaching
ability to perform other job-related duties assigned
ability to visit job sites with customers
ability to offer technical advice, support, recommendations, troubleshooting and when necessary, hands-on application
ability to provide expert level service and customer support during field visits
ability to make product recommendations to the head of sales for new and existing products
ability to comprehend customer requirements and make appropriate recommendations/ briefings
ability to confer with customers to assess equipment needs and to determine system requirements
ability to collaborate with other staff members to understand customer requirements
ability to promote the sale of company products
ability to provide sales support to Johnstone customers
ability to diagnose problems with Johnstone supplied or ordered equipment
ability to provide field product support for all branches and all products
ability to provide technical research and support for staff members in all branches
ability to deliver technical presentations that explain products or services to customers, prospective customers, and staff members
ability to provide technical and non-technical support and services to customers or other staff members regarding the use, operation and maintenance of equipment or products
ability to attend technical conferences as a Johnstone representative
ability to gather new information
ability to maintain knowledge of HVAC/R fundamentals and product lines
ability to know the function of Johnstone product lines
ability to know where and how they are used
ability to know the vendors carried and their respective lines
ability to know specific features and benefits of most purchased products
ability to stay informed of new products
ability to utilize opportunities to further educate self, co-workers and customers
ability to maintain a neat and orderly appearance
ability to conduct oneself in a professional manner
ability to answer phones in a prompt and professional manner
ability to meet with management on a regular basis
ability to maintain ongoing communication
ability to solve customer, employee, or vendor issues
ability to maintain and provide management with a list of outside contacts
ability to provide counter backup, management support, and training and teaching
ability to perform other job-related duties assigned
ability to visit job sites with customers
ability to offer technical advice, support, recommendations, troubleshooting and when necessary, hands-on application
ability to provide expert level service and customer support during field visits
ability to make product recommendations to the head of sales for new and existing products
ability to comprehend customer requirements and make appropriate recommendations/ briefings
ability to confer with customers to assess equipment needs and to determine system requirements
ability to collaborate with other staff members to understand customer requirements
ability to promote the sale of company products
ability to provide sales support to Johnstone customers
ability to diagnose problems with Johnstone supplied or ordered equipment
ability to provide field product support for all branches and all products

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