HVAC - Field Supervisor

Lead, mentor, and develop HVAC Service Technicians through coaching, training, and performance management. Conduct regular ride-alongs and field evaluations to ensure quality service and adherence to company standards. Provide technical assistance and troubleshooting support while monitoring daily workflow, productivity, and service quality. Assist with scheduling, workload balancing, and resource planning to ensure service calls are completed efficiently. Enforce safety policies, conduct audits, and ensure technicians maintain necessary certifications. Monitor and improve department KPIs including revenue generation, average ticket value, maintenance agreement conversions, callback rates, and customer satisfaction scores. Collaborate with management to achieve operational and financial objectives.