HVAC Dispatcher & Operations Coordinator (Job ID: CLAGOL1)
$14,560–$18,720 year
Remote · Mexico
Job Summary
Dispatcher & Operations Coordinator for an HVAC/home services client. Primary responsibilities include front-office dispatching, customer service, scheduling with field technicians, CRM data integrity, routine administrative tasks, and proactive downtime optimization. Requires managing high call volumes during peak seasons, de-escalating customer concerns, and coordinating with technicians. Must log calls, text clients, update customer profiles, schedule jobs, maintain data integrity, and handle basic accounts receivable. Technical proficiency with HouseCall Pro (and Podium) is required, along with Google Workspace. Bilingual English and Spanish is required; role is remote for a LATAM-based professional, with a Monday–Friday EST schedule. 7–9 USD per hour compensation, full-time, long-term commitment sought.
Required Qualifications
- 3 to 5+ years of experience as a dispatcher, receptionist, or customer service representative in home services (HVAC, plumbing, electrical) preferred
- Native or near-native English fluency with professional phone presence
- Fluent Spanish speaking skills
- Experience using HouseCall Pro or similar home services software (e.g., ServiceTitan)
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