HVAC Dispatcher
Remote · Inglewood, California, United States or East Los Angeles, California, United States
Job Summary
Join JW Heating & Air as an HVAC Dispatcher, serving as the central communication hub between customers and field technicians. This role involves efficiently scheduling service requests, problem-solving customer inquiries, and ensuring optimal resource allocation. Ideal candidates will possess 2+ years of dispatching experience, strong communication skills, and HVAC industry knowledge. Open availability required for Monday-Friday shifts, with occasional Saturdays.
Required Qualifications
- 2+ years of dispatching experience
- HVAC industry experience is required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-centric mindset
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency in basic computer applications and call center software
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