HVAC CSR/Dispatch Hybrid
$41,600–$43,680 year
On-siteBroomfield, Colorado, United States
Broomfield, Colorado, United StatesOn-siteFull Time$41,600–$43,680 yearLicense Or Certification
Full TimeLicense Or Certification
Job Summary
Monitor and manage dispatch and personal email while overseeing the real-time dispatch board to prioritize daily tasks. Review booked jobs for accuracy, contact customers with appointment updates, and reschedule or delay service calls as needed. Dispatch technicians to job sites using Google Maps to optimize routing based on availability and priority. Answer and manage the tech line professionally, address technician requests, and send daily parts emails. Take inbound calls to book jobs as a backup. Maintain a schedule at least three days ahead and manage estimate-related emails.
Required Qualifications
- Must have ServiceTitan experience
- Proficient in data entry with strong attention to detail
- Strong decision-making and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Capable of prioritizing tasks to meet daily deadlines
- Must be available for weekly after-hours on-call rotation
- Must be available Wednesday through Saturday: 8:00 AM to 5:00 PM
- Must be available Sunday: 10:00 AM to 8:00 PM
- Must be able to remain available and responsive during assigned on-call week
Desired Qualifications
- Previous experience in dispatching, customer service, or a call center environment (preferred)
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