HVAC Counter Sales Associate
On-siteUtica, Michigan, United States
Utica, Michigan, United StatesOn-siteFull TimeEntry LevelLicense Or CertificationSmall
Full TimeEntry LevelLicense Or CertificationSmall
Job Summary
Conduct outbound calls, manage walk-ins, and handle emails to sell HVAC products and services while maintaining accounts. Execute the full sales function including order processing, quote generation, and payment handling to ensure accurate item ordering and timely delivery. Educate customers on product features, recommend alternatives based on cost or availability, and assist with warranties and returns. Collaborate with management to resolve problems and monitor shipment dates to guarantee smooth operations. Maintain records of sales activities and stay current on industry trends and new product launches.
Required Qualifications
- 1 – 3 years of progressive sales experience
- 2+ years customer service experience
- High School diploma or GED equivalent
Desired Qualifications
- some college
- Knowledge of HVAC equipment/products
- General Microsoft Office skills (Outlook, Excel, Word)
- working knowledge of data base applications
- Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
- Good phone etiquette and e-mail etiquette
- Ability to deal with high-volume customer traffic
- Effective verbal skills
- Written skills
- Effective organizational skills and time management skills including ability to prioritize and multi-task
- High level of attention to detail and accuracy
- Ability to establish positive working relationships with internal and external customers and employees
- Ability to use good judgment and strong work ethics and integrity on the job
- Ability to understand and follow procedures, work instructions, and company policies
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.