HVAC Counter Sales Associate
On-siteLivonia, Michigan, United States
Job Summary
Manage HVAC sales by maintaining accounts through outbound calls, providing product and technical information, and recommending alternate products based on cost and availability. Execute the full sales function including order processing, quote generation, and payment handling while ensuring accurate data entry. Deliver excellent customer service via face-to-face interactions, phone, and email, assisting with warranties, returns, and resolving problems in collaboration with management. Monitor shipment schedules to ensure timely delivery and generate new and repeat sales by educating customers on features and benefits. Maintain records on sales activities and stay current with industry trends and product launches.
Required Qualifications
- 1 – 3 years of progressive sales experience
- 2+ years customer service experience
- High School diploma or GED equivalent
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Qualified applicants must be legally authorized for employment in the United States
- Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States
Desired Qualifications
- Knowledge of HVAC equipment/products is preferred
- some college preferred
- General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
- Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
- Good phone etiquette and e-mail etiquette
- Ability to deal with high-volume customer traffic
- Effective verbal skills – must be able to explain fairly technical parts of information clearly
- Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
- Effective organizational skills and time management skills including ability to prioritize and multi-task
- High level of attention to detail and accuracy
- Ability to establish positive working relationships with internal and external customers and employees
- Ability to use good judgment and strong work ethics and integrity on the job
- Ability to understand and follow procedures, work instructions, and company policies
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