HVAC Counter Sales Associate
On-siteHolland, Michigan, United States
Holland, Michigan, United StatesOn-siteFull TimeEntry LevelLicense Or CertificationSmall
Full TimeEntry LevelLicense Or CertificationSmall
Job Summary
Conduct outbound calls and manage face-to-face interactions to sell HVAC products and services to prospective and established customers. Execute the full sales function by processing orders, generating quotes, and coordinating shipments with manufacturing and vendors. Educate clients on product features and assist with warranties and returns while maintaining accurate records and preparing sales reports. Collaborate with branch management to resolve customer issues and monitor satisfaction through periodic outreach. Maintain current knowledge of industry trends and company policies to ensure accurate information delivery.
Required Qualifications
- 1 – 3 years of progressive sales experience
- 2+ years customer service experience
- High School diploma or GED equivalent
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Qualified applicants must be legally authorized for employment in the United States
- Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States
Desired Qualifications
- Knowledge of HVAC equipment/products is preferred
- some college preferred
- General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
- Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
- Good phone etiquette and e-mail etiquette
- Ability to deal with high-volume customer traffic
- Effective verbal skills – must be able to explain fairly technical parts of information clearly
- Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
- Effective organizational skills and time management skills including ability to prioritize and multi-task
- High level of attention to detail and accuracy
- Ability to establish positive working relationships with internal and external customers and employees
- Ability to use good judgment and strong work ethics and integrity on the job
- Ability to understand and follow procedures, work instructions, and company policies
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