HVAC Associate - Scheduling/Following Up
$41,600–$41,600 year
On-siteSewell, New Jersey, United States
EXPIREDSewell, New Jersey, United StatesOn-siteFull Time$41,600–$41,600 yearEntry LevelLicense Or CertificationMedium
Full TimeEntry LevelLicense Or CertificationMedium
Job Summary
Schedule HVAC services with providers and client locations, then dispatch ISPs and confirm completed work. Respond to daily work order inquiries from clients, providers, and internal teams via phone, email, and messaging platforms. Gather paperwork, signed work orders, and invoices for billing while maintaining accurate notes in System Z. Monitor work order health, identify provider performance issues, and escalate when needed to ensure client satisfaction and SLA compliance.
Required Qualifications
- High school diploma or GED
- 1–2 years of customer service or facility management experience
- Strong phone, email, and customer service skills
- Intermediate computer skills and ability to learn internal systems
- Mid-shift, one weekend day required
- Must successfully complete a pre-employment skills assessment
- Must successfully complete a background check
- Must successfully complete a drug screening
Desired Qualifications
- Organized multitaskers who can manage multiple work orders at once
- Strong communicators who remain professional with clients and providers
- Team players who collaborate across departments
- Problem-solvers who can think quickly and make decisions
- Detail-oriented individuals who enjoy process and structure
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.