Hurricane Relief Call Center Representative
$26,561,600–$33,280,000 year
RemoteUnited States or US
United States or USRemoteContract$26,561,600–$33,280,000 yearHigh School Or EquivalentLarge
ContractHigh School Or EquivalentLarge
Job Summary
Respond to hurricane disaster relief inquiries by assisting customers with service requests, applying customer service techniques, and utilizing account management systems. Evaluate and troubleshoot customer issues, escalate dissatisfaction to proper channels, and follow up on resolved matters. Maintain a positive, enthusiastic outlook while managing time effectively in a fast-paced, ambiguous environment. Work remotely during as-needed shifts from 8:00 AM to 8:00 PM ET, contingent on hurricane relief needs.
Required Qualifications
- 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit to Level II background and/or security investigation with a fingerprint
- Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening
- Job offers are contingent on drug screening results
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